Software Return Policy

In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened packaging only. Software purchased on-line through our website is considered opened at the time of purchase.

There are evaluation versions of our software available via download to anyone interested. This allows all prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.

Software that has been opened or purchased online is provided with free online technical support and may only be replaced with identical software / media within 30 days of purchase.

Instructions

For software returns (packaged versions only), simply indicate the reason for your return on a piece of paper and wrap it securely with the unopened packaging. Send the package to the following address:

The Game Creators
Returns Department
ERIN
PENRHYN DRIVE SOUTH
FAIRBOURNE
LL38 2DZ
WALES

We will make a full refund less shipping and handling costs once we have received and processed the returned item. For software replacement instructions, simply contact us via our online support service.

If you have not received or have lost your software license key, please contact us via our online support service so we can identify your order.